Vendor: IBM
Exam Code: C2070-580
Exam Name: IBM Case Manager V5.0

QUESTION 1
Which insurance company’s business scenario or challenge is a prime candidate for IBM Case Manager?

A.    A customer requests written details of the policy and additional product descriptions
B.    A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing
C.    A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
D.    A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last

Answer: C

QUESTION 2
In a distributed system architecture scenario, if installing IBM Case Manager to an existing FileNet P8 environment, which option applies?

A.    Deploy a new P8 5.0 Process Engine server in the existing database collocated with the case management target object store database
B.    Deploy a new P8 5.0 Process Engine server with its own separate database collocated with the case management target object store database
C.    Collocate the existing P8 4.5 Process Engine database with the corresponding target object store database for case management on Content Engine
D.    Collocate the existing P8 5.0 Process Engine database with the corresponding target object store database for case management on Content Engine

Answer: B

QUESTION 3
Which two REST APIs are offered with IBM Case Manager? (Choose two)

A.    Content Manager Interoperability Services (CMIS) APIs
B.    Case REST APIs
C.    Object REST APIs
D.    Content REST APIs
E.    Analytics REST

Answer: AB

QUESTION 4
When deploying Case Manager in a distributed architecture, which two databases are supported? (Choose two)

A.    Oracle
B.    MySQL
C.    Sybase
D.    IBM DB2
E.    Microsoft SQL Server

Answer: AD

QUESTION 6
Which two items are always part of a case management solution? (Choose two)

A.    Content
B.    Analytics
C.    Database lookups
D.    System integrations
E.    Process

Answer: AE

QUESTION 7
Which statement best describes the key differences between case management and business process management?

A.    Cases tend to be predictable and rely on system control or business rule based control flow
B.    Cases may not always involve human participation, while a business process solution always require human interaction
C.    In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process
D.    The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem

Answer: C

QUESTION 8
At a minimum, IBM Case Manager implementations require which IBM FileNet P8 platform components to be installed?

A.    IBM FileNet Content Engine
B.    IBM FileNet Content Engine and Workplace XT
C.    IBM FileNet Content Engine and Process Engine
D.    IBM FileNet Content Engine, Process Engine, and Workplace

Answer: D

QUESTION 9
IBM Case Manager 5.0 is supported on the following directory servers? (Choose two)

A.    Novell eDirectory
B.    Oracle Directory Server
C.    IBM Tivoli Directory Server
D.    MS Active Directory Server
E.    SUN Java Directory Server

Answer: CD

QUESTION 10
Which two components are optional with the IBM Case Manager? (Choose two)

A.    IBM Case Analyzer
B.    IBM Mashup Center
C.    IBM Content Engine
D.    IBM WebSphere Process Server
E.    IBM Process

Answer: AD

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