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Vendor: Microsoft
Exam Code: 74-338
Exam Name: Lync 2013 Depth Support Engineer Exam

QUESTION 1
You support a customer whose network environment includes Microsoft Lync Server 2013 Enterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. You create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. Your internal DNS records have the following configuration:
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Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:
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You need to ensure that internal Lync 2013 clients can sign in automatically. You also need to ensure that internal traffic is load balanced across the two Front End Servers. What should you do?

A.    Create the following host records:
PoolA 192.168.1.20
PoolA 192.168.1.21
B.    Create the following host records:
PoolA 192.168.1.10
PoolA 192.168.1.11
C.    Create the following service record:
_sip._tls.contoso.com SRV Priority 0, weight 0, port 5061, pool01.contoso.com
D.    Create the following host records:
SipA 192.168.1.20
SipA 192.168.1.21
E.    Create the following service record:
_sipinternal._tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com

Answer: B

QUESTION 2
You support Microsoft Lync Server 2013 in your company network. Your company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report:
Capture device:
Headset MicrophoneRender device:
Headset EarphoneMicrophone timestamp error: 0.02ms
Echo percent microphone in: 15.21%
Codec: SIRENAudio
FEC: FalsePacket utilization: 32701
Avg. packet loss rate: 10.21%
Avg. jitter: 23ms
Avg. round trip: 62ms
Avg. network MOS: 3.71
Avg. network MOS degradation (jitter):0.00%
Avg. sending MOS: 2.97
Avg. listening MOS: 3.17
Receive noise level: – 56dBoV
Which of the following values is outside acceptable limits?

A.    Receive noise level: -56dBoV
B.    Packet utilization: 32701
C.    Avg. round trip: 62ms
D.    Avg. packet loss rate: 10.21%
E.    Avg. jitter: 23ms

Answer: D

QUESTION 3
You support a customer who administers Microsoft Lync Server 2013 Enterprise servers in his company. The pool named lync.contoso.com is configured with the session initiation protocol (SIP) domain contoso.com. The internal split-DNS domain contoso.com contains the following records:
_gc._tcpSRV
priority 0, weight 100, port 3268 dc1.contoso.com_ldap._tcpSRV
priority 0, weight 100, port 389 dc1.contoso.com_kerberos._tcpSRV priority 0, weight 100, port 88 dc1.contoso.com_sipinternal._tcpSRV priority 0, weight 0, port 5061, lync.contoso.com _sip._tlsSRV
priority 0, weight 0, port 5061, lync.contoso.com Enterprise
CA A 192.168.10.5
Admin A 192.168.10.10
Lync A 192.168.10.10
Lyncdiscoverinternal A 192.168.10.10
Exchange2010 A 192.168.10.4O
WA A 192.168.10.4
DC1 A 192.168.10.3
Sip A 192.168.10.10
Users who are running Lync Mobile on their mobile devices report that when they attempt to retrieve calendar information, they receive an error that references a Microsoft Exchange Web Services connectivity issue. You need to ensure that users are able to receive calendar information from Lync Mobile devices. What should you do?

A.    Reconfigure Dynamic Host Configuration Protocol (DHCP) option 120 to point to DC1.contoso.local.
B.    Create the following service record in DNS:
_lyncdiscover._tcp.contoso.com SRV Priority 0, weight 0, port 5061, Lync.contoso.com
C.    Reconfigure Dynamic Host Configuration Protocol (DHCP) option 43 to point to EnterpriseCA.contoso.local.
D.    Create the following host record in DNS: Autodiscover.contoso.com A 192.168.10.4

Answer: D

QUESTION 4
You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS server hosts the following records:
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You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A.    Create the following DNS A record:Meet.contoso.local A 192.168.10.10
B.    Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
C.    Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
D.    Create the following DNS A record: lyncdiscoverinternal.contoso.localA 192.168.10.10
E.    Modify the following DNS A record: admin.contoso.local to point 192.168.10.10

Answer: BE

QUESTION 5
You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. You create the following DNS records:
_Sipinternaltls._tcp.contoso.local SRV priority 0, weight 0, port 5061, lync2013pool.contoso.local
Dialin A 192.168.10.10
FE2013 A 192.168.10.10
BE2013 A 192.168.10.11
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A.    Create the following DNS A record:Meet.contoso.local A 192.168.10.10
B.    Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
C.    Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
D.    Create the following DNS A record: lyncdiscoverinternal.contoso.localA 192.168.10.10
E.    Create the following DNS A record: admin.contoso.localA 192.168.10.10

Answer: BE

QUESTION 6
You administer a Microsoft Lync Server 2010 Standard Edition server in your network environment. You deploy a Microsoft Lync Server 2013 Standard Edition server. You want to migrate users from Lync Server 2010 to Lync Server 2013. You migrate a test account from Lync Server 2010 to Lync Server 2013. You start the Lync 2013 client on one of your test computers and start testing various modalities. During testing, you decide to test the Meet Now functionality in Lync 2013 client. Meet Now starts a conference and fails to connect. You start Clslogging.exe. You generate a log that includes the following information:
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You need to identify the cause of the issue. What should you do first?

A.    Open another log file from the Lync client in Snooper.
B.    Right-click the error message and select Go to nearest entry in trace viewer.
C.    Start WireShark and perform the Meet Now test again.
D.    Click Show Call Flow Window.

Answer: B

QUESTION 7
Drag and Drop Question
You support a Microsoft Lync Server 2013 environment. A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
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Answer:
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QUESTION 8
You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013.
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You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A.    Create the following DNS A record:
lyncdiscoverinternal.contoso.local A 192.168.10.10
B.    Create the following DNS A record:
admin.contoso.local A 192.163.10.10
C.    Create the following DNS A record:
Meet.contoso.local A 192.168.10.10
D.    Create the following DNS SRV record:
_sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
E.    Create the following DNS A record:
lync2013pool.contoso.local A 192.168.10.10

Answer: BE

QUESTION 9
Drag and Drop Question
You deploy a Microsoft Lync Server 2013 Enterprise pool named Lync2013.contoso.local. The pool is configured with the Session Initiation Protocol (SIP) domain litware.com. The environment includes the following:
– a Front End Server named Lync2013FE1
– a Back End Server named Lync2013BE
– an Edge Server named Lync2013Edge that is a member of Edge pool Edgepool.contoso.local
Your Lync 2013 topology supports the following access, meeting, administration, and external web service URLs:
– https://Dialin.litware.com
– https://Meet.litware.com
– https://Admin.contoso.local
– https://external.litware.com
You want to support external Lync Web App clients. You plan to publish Lync 2013 HTTP Web services through a reverse proxy. You need to issue a certificate to publish Lync 2013 Web services through a reverse proxy firewall. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
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Answer:
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QUESTION 10
You are a member of the CsAdministrator group that supports the Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy SQL Mirroring. The principal server fails and you are unable to perform a manual failover for more than an hour. Users are placed into resiliency mode. You need to ensure that failover occurs automatically and without administrator intervention. What should you do?

A.    Configure a backup registrar.
B.    Configure SQL Mirroring with a witness.
C.    Deploy a Survivable Branch Server (SBS).
D.    Deploy a Survivable Branch Appliance (SBA).

Answer: B

QUESTION 11
You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers named Backend 1 and Backend2. You execute the Get- CSDatabaseMirrorState cmdlet and discover the following errors.
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You need to resolve the connectivity issue and bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?

A.    From the mirror Back End Server, create the inbound rule on the firewall.
B.    From the Front End Server, create the inbound rule on the firewall.
C.    Run the Test-CsDatabase cmdlet.
D.    Run the Invoke-CsPoolFailOver cmdlet.

Answer: C

QUESTION 12
You support a Microsoft Lync Server 2013 Enterprise pool named Lync2013.contoso.local. The pool is configured with two Session Initiation Protocol (SIP) domains named litware.com and fabrikam.com. The environment also includes the following:
– three Front End Servers named Lync2013FEl, Lync 2013FE2, and Lync2013FE3
– one Back End Server named Lync2013BE
You plan to install a single Edge Server. You create an Edge pool named Lync2013Edge.contoso.local. You want to configure the following Edge services:
– Access Edge to use sip.fabrikam.com
– Web Conferencing to use conf.fabrikam.com
You also want to enable the federated access feature. You need to assign internal and external certificates to the Lync 2013 Edge server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A.    Request a private certificate from an internal certificate authority (CA) and include the name Lync2013Edge.contoso.local.
Assign the certificate to internal interface of the Edge Server.
B.    Request a wildcard certificate for *.contoso.local from an internal certificate authority (CA).
Assign the certificate to internal and external interfaces of the Edge Server.
C.    Request a certificate from a public certificate authority (CA) and include the names sip.fabrikam.com, sip.litware.com, and conf.fabrikam.com.
Assign this certificate to the external interface of the Edge Server.
D.    Request a certificate from a public certificate authority (CA) and include the names Lyncdiscoverexternal. fabrikam.com and sipfederation.fabrikam.com.
Assign the certificate to internal and external interfaces of the Edge Server.
E.    Request a certificate from a public certificate authority (CA) and include the names sip.fabrikam.com and sip.litware.com.
Assign this certificate to the internal interface of Edge Server.

Answer: AC

QUESTION 13
You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition and Edge Servers. You create a group named HelpDesk. You need to grant the minimum level of permissions necessary for members of HelpDesk to be able to enable or disable Lync users. What should you do?

A.    Assign the CsServerAdministrator role to HelpDesk members.
B.    Assign the CsAdministrator role to HelpDesk members.
C.    Add HelpDesk members to the group RTCUniversalServersAdmins.
D.    Assign the CsUserAdministrator role to HelpDesk members.

Answer: D

QUESTION 14
Drag and Drop Question
You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
– 15,000 Enterprise Voice enabled users
– three Front End pools with three Front End Servers in each pool
– three Edge Server pools with two Edge Servers in each pool
– two Group Chat pools with two Group Chat Servers in each pool
– 20 Survivable Branch Appliances (SBAs) deployed at various offices
Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk provider at its respective pool. An executive assistant receives a call from a customer. He puts the call on hold and calls the executive. After he talks to the executive, he transfers the call to the executive. The executive assistant reports that the call fails to transfer, and that he gets the call back. This results in him taking a message. Based on this user report, you perform the following actions:
1. Start the ClsController.exe with only one Front End pool selection.
2. Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
3. Answer the incoming call by using DeskPhone1 and put the call on hold.
4. From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
5. Answer the incoming call by using DeskPhone2.
6. From DeskPhone1, transfer the call that you have on hold.
After you attempt to transfer the call from DeskPhone1 to DeskPhone2, you observe that the call failed to transfer and returned back to DeskPhone1. You generate a Lync.log file. You need to identify the problem by using the quick search capabilities of the Snooper tool. Which action should you perform for each troubleshooting activity? (To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
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Answer:
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QUESTION 15
You plan to deploy a Microsoft Lync Server 2013 Enterprise server by using a side-by-side upgrade from Office Communication Server (OCS) 2007 R2. You perform the following actions:
– Complete the schema updates, forest update, and domain update.
– Define and connect the Lync Server 2013 topology to OCS 2007 R2 by using topology builder.
– Deploy Front End Pool, Director Pool, Persistent Chat Pool, and Edge Pool.
The Lync Server 2013 environment is using the OCS 2007 R2 Mediation Server and associated PSTN gateway for PSTN inbound and outbound calls. You want to test the Lync Server 2013 server for inbound, outbound, and dial-in conference calls from a test computer that is located in a customer’s office. Your access to the customer network is restricted to Lync Severs, OCS servers, and some test computers. During inbound, outbound, and dial-in conference calls, you encounter problems with media. The calls have significant jitter and packet loss. Calls are intermittently disconnecting. You need to determine the cause of these problems. What should you do?

A.    Run the ClsController.exe command and select the Incomingand OutgoingCalls scenario on the Front End Server.
B.    Run a protocol analyzer on the Public Switched Telephone Network (PSTN) gateway.
C.    Run NetMonitor on the Edge Server.
D.    Run NetMonitor on the Mediation Server.

Answer: D


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